I love doing business with people who don’t take themselves too seriously. Today I ordered a couple of laptop sleeves from Timbuk2 and really got a charge out of their order summary email:
Thanks for picking us. Your new bag is gonna ROCK!
Here is your order summary email.
We suggest that you actually read this, confirm your order and make sure you ordered what you wanted. Once your order makes it to our warehouse, we can’t change it for you and if it’s custom, we can’t take it back. Not because we don’t love you; but because we already have really, really nice custom made Messenger bags from Timbuk2. It’s part of the uniform.
Your order number is xxxxxxxxx
BILLING INFORMATION or WHO PAID
SHIPPING ADDRESS or THE LUCKY ONE
ORDER DETAILS or WHATCHUGOT
1 Medium Curly Q Sleeve $35.00 ea.
Ballistic Nylon rose
1 Medium Classic Sleeve $35.00 ea.
Ballistic Nylon navy-grey-navy
PAYMENT DETAILS or HOW MUCH YOU SHELLED OUT
Visa – number: XXXXXXXXXXXXXXXX – $82.50
Now here’s the part you really want to read.
When will my order ship?
Your order will be sent to the warehouse and shipped in 2 to 5 business days.
If you selected expedited shipping like Second Day or Next Day Air, your order will ship within 1 to 2 business days. Business means Monday through Friday and excludes most US holidays just in case you didn’t know. Now you do. FYI: custom bags do not require any additional processing time. We are just that awesome. Of course there is one exception, isn’t there always? Think “i” before “e” EXCEPT after “c”. If you ordered the Lex Pack the above rules do not apply to you. You see, the Lex Pack takes longer to assemble; there’s a lot to this bag, so it will take 5-7 business days for the Lex Pack just to leave our warehouse. If you opted for Second Day or Next Day Air, please note the shipping method you selected at checkout will determine how many days in transit your bag will take to get to you but does not include production time.
How long will it take my order to get to my loving, waiting arms?
Once your order ships via UPS it will take 3 to 7 business days to arrive depending on where you call home. You can track your order on our website using your order number and clicking http://www.timbuk2.com/tb2/cms/orderTracking.htm or you can be patient and wait for UPS to send you a notification of shipment indicating that your order has left the building. Please note that your item must ship before anyone can track it and it can take up to 48 hours for your tracking information to trickle down from UPS to our systems.
What if I live across the pond?
International orders are shipped via UPS International Express.
Transit times average 3-5 business days for delivery.
**International Express price does not include Duty, Customs Adjustment or VAT.
Up to $75 additional charges in VAT and duties may apply upon delivery of the product.
What if I entered my email address in wrong?
Our deepest condolence goes out to you because you won’t be able to read any of this.